Privacy Policy for Flow Down Counselling & Psychotherapy

Effective date: 1 April 2025

Data controller: Jordan, Flow Down Counselling & Psychotherapy.

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1. The data we collect

• Name, email address, phone number when you submit a consultation form.

• Session preferences (online/in‑person) and enquiry details.

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2. How we use your data

• To schedule and conduct your free 20‑minute consultation.

• To respond to your enquiry and provide ongoing therapy services.

• To send appointment reminders and important practice updates.

• Lawful basis: Consent (you tick the box on the enquiry form), and

• Legitimate interest: (managing client relationships).

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3. Data sharing

• We do not sell or share your personal data with third parties except:

  • Where required by law (e.g. court order).

  • With your explicit consent (e.g. a referral to another practitioner).

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4. Data retention

• Enquiry data is deleted 12 months after your last contact if you do not become a client.

• Client records are retained for 7 years in accordance with NCPS guidelines, then securely destroyed.

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5. Your rights

Under GDPR you have the right to:

• Access your personal data.

• Rectify errors or omissions.

• Erase (the “right to be forgotten”) in certain circumstances.

• Restrict or object to processing.

• Data portability (receive your data in a common format).

To exercise any right, email hi@flowdown.co.uk

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6. ICO registration

Flow Down is registered with the ICO:00018704702.

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7. Updates to this policy

We may update this notice; the effective date at the top will change when we do.